FAQS

Frequently Asked Questions

1. How do I place an order on Arlunely?
Placing an order with us is easy! Simply browse our collections, select your favorite pieces, and add them to your cart. When you’re ready, proceed to checkout, fill in your details, and complete the payment. We’ll take care of the rest and have your order on its way to you!

2. Can I change or cancel my order after it’s been placed?
We understand that things can change! If you need to make any changes or cancel your order, please contact us within 24 hours of placing it. After that, we may not be able to make modifications as your order could be processed or shipped already.

3. How can I track my order once it’s been shipped?
Once your order is dispatched, we’ll send you an email with tracking information. You can also track your order anytime via our website’s tracking portal by simply entering your tracking number.

4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the UK. There are no hidden fees – the price you see at checkout is the price you pay!

5. Is it safe to shop on Arlunely’s website?
Absolutely! We prioritize your security and use advanced encryption technology to protect your personal and payment information. Shopping with us is safe and secure.

6. What should I do if I receive the wrong or damaged item?
If your order arrives damaged or if we’ve sent you the wrong item, don’t worry! Please contact our customer service team within 3 days of receiving the product, and we’ll arrange a return or exchange.

7. Do you offer international shipping?
Currently, we offer shipping within the UK. However, we’re working on expanding our shipping options to other countries, so stay tuned for updates!

8. Can I return or exchange an item?
Yes! We want you to be happy with your purchase. If you’re not completely satisfied, we offer a 30-day return and exchange policy. Please ensure the item is in its original condition with tags attached. Check our Returns Policy for full details.

9. How do I get in touch with customer support?
If you need assistance, our customer service team is ready to help! You can reach us at:
📧 Email: info@Arlunely.com
📞 Phone: +44 7418 632 710

10. When can I expect to receive my order?
Orders are processed within 1-2 business days, and delivery typically takes between 5-7 business days. We’ll send you a shipping confirmation email once your order is on its way!